Responsibilities:

• Formulate business strategy with others in the executive team.
• Design policies that align with overall strategy.
• Implement efficient processes and standards.
• Coordinate customer service operations and find ways to ensure customer retention.
• Ensure compliance with local and international laws (e.g. data protection).
• Oversee the implementation of technology solutions throughout the organization.
• Manage contracts and relations with customers, vendors, partners and other stakeholders.
• Evaluate risk and lead quality assurance efforts.
• Oversee expenses and budgeting to help the organization optimize costs and benefits.
• Mentor and motivate teams to achieve productivity and engagement.
• Report on operational performance and suggest improvements.

Key Requirements:

• Proven experience as Head of Operations, Operations Director or similar leadership role.
• Familiarity with all business functions including HR, finance, supply chain and IT.
• Experience with implementing IT systems.
• Knowledge of data analytics and reporting.
• Good with numbers and financial planning.
• Outstanding communication and negotiation skills.