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Head of Operations

Head of Operations

Head of Operations

Job Reference::
018
Asia

Responsibilities

  • Formulate business strategy with others in the executive team.
  • Design policies that align with overall strategy.
  • Implement efficient processes and standards.
  • Coordinate customer service operations and find ways to ensure customer retention.
  • Ensure compliance with local and international laws (e.g. data protection).
  • Oversee the implementation of technology solutions throughout the organization.
  • Manage contracts and relations with customers, vendors, partners and other stakeholders.
  • Evaluate risk and lead quality assurance efforts.
  • Oversee expenses and budgeting to help the organization optimize costs and benefits.
  • Mentor and motivate teams to achieve productivity and engagement.
  • Report on operational performance and suggest improvements.

Key Requirements

  • Proven experience as Head of Operations, Operations Director or similar leadership role.
  • Familiarity with all business functions including HR, finance, supply chain and IT.
  • Experience with implementing IT systems.
  • Knowledge of data analytics and reporting.
  • Good with numbers and financial planning.
  • Outstanding communication and negotiation skills.